FAQ

We are a Swiss company specializing in the production of high-quality steel garden and construction equipment.

We offer a wide range of garden and construction equipment including hose trolleys, flower box holders and various hand tools.

Our products are characterized by stable quality, durability and user-friendly designs.

The ALBA brand was founded in 1907 and has since made a name for itself for durable and functional products.

The headquarters of Alba Krapf AG is located in Schwarzenbach, Switzerland.

We have received design awards for our innovative and high-quality products, including the Red Dot Award and the iF Design Award.

We attach great importance to long-lasting products. We use recyclable materials, packaging and continuously optimize our manufacturing processes to save energy and resources.

Yes, our products are made from durable steel that is 100% recyclable. In addition, the products are hot-dip galvanized, electro-galvanized or made of stainless steel to extend their service life and minimize waste.

We work closely with regional partners such as HPV Uzwil-Flawil, which offers educational, working and living spaces for people in need of support. This promotes social integration and employment in the region.

Yes, we are a member of Swiss Cleantech, an organization that promotes a sustainable economy in Switzerland.

We attach great importance to fair and safe working conditions. Our employees work under high standards of safety, health and fair pay. In addition, we use the model solution from BDS Safety Management AG to ensure that all safety aspects are covered in accordance with the EKAS guidelines.

We rely on energy-efficient production processes with modern technologies, reduce waste and promote recycling. Our components are manufactured within Europe with short transport routes to further minimize the ecological footprint.

Our products are mainly made of high quality steel, which is durable and sturdy.

ALBA Krapf AG does not sell directly to end customers. Our products are available through authorized dealers, wholesalers and distributors. We will be happy to help you find the right sales partner in your area. Simply contact us via our contact form or by email to support@alba-krapf.ch.

Our sales partners are located in several European countries. Please contact us for more information and we will help you find the right distribution partner.

Our products come with a 5-year functional guarantee and a 10-year spare parts guarantee.

Our warranty covers defects in materials and workmanship.

If your product has a problem, please contact your dealer. We will help you make a warranty claim and find a quick solution.

You can contact our customer support via the contact form on our website or by email to support@alba-krapf.ch

Our customer support is available during office hours. We usually endeavour to respond to your enquiries as quickly as possible and are happy to assist you.

Yes, our technical support is available both through our distribution partners and directly through our own support. Please contact your dealer for more information or contact us directly. We will be happy to help you.

You can find spare parts directly on the respective product page and in the "Downloads" section of our website. For very old models or in case of uncertainty, you can also send us a photo of the part you need. Sales are made either directly or through one of our dealers. We will be happy to help you order the right spare parts.

Yes, detailed instructions are included with each product and are also available on our website under "Downloads" or directly on the product.

Technical data sheets can be found on our website in the "Downloads" section and directly on the products.

You will find care instructions in the manuals. In general, the devices should be kept clean and dry to extend their lifespan.

Hose-friendly drum prevents kinks, optimized water flow with rotary fitting, stable construction, ergonomic handle and robust wheels.

Choosing the right hose trolley depends on various factors, such as the length of hose you need and your specific requirements. To help you make your decision, we have created a comparison table of our hose trolley models. Here are some recommendations: Light to medium applications: For hoses from 1/2 inch (13mm) to 5/8 inch (16mm): Models like the Iron Man, Silver or Status S are perfect for these applications. They offer enough hose capacity and are easy to handle. For hoses from 3/4 (19mm) inch: Models with a comfort connection, such as the Royal, Forever or Status , are ideal for using the hose without kinks and for easier handling. For heavy applications and very high water consumption: For large facilities and gardens: The Star is an excellent choice for larger facilities or professional horticultural applications, offering high hose capacity and additional convenience features. For construction sites and industrial applications with 1-inch hoses (25mm) : The hot-dip galvanized Profi II and Super Profi II models are ideal for demanding applications with even higher water flow. They are extremely resilient and corrosion-resistant. For a detailed overview and comparison of all models, including technical data and special features, please visit our hose reel model comparison page.

The journey of our ALBA hose trolleys takes them to a wide variety of places, from sunny gardens and busy construction sites to the rugged coasts of the Faroe Islands. Whether in the garden, on construction sites, in fishing companies or on the high seas - they are at home everywhere. Here are just a few of the exciting locations where our customers have already used their ALBA hose trolleys: Workshops, garden centers, garages, car washes, construction sites, parking garages, ferries, shipping, car mechanics, industrial plants, agricultural businesses, nurseries, sports facilities, golf courses, public parks, residential complexes, shopping centers, warehouses, production halls, event venues, car repair shops, building cleaning, hospitals, airports, train stations, universities, hotels, campsites, fire stations, cleaning companies, schools, museums, aquariums, zoos, theme parks, swimming pools, wellness centers, car dealerships, botanical gardens, equestrian facilities, marinas, military bases, prisons, government buildings, solar parks, wind farms, recycling plants, building material dealers, residential building sites, garden fairs, market halls, sports stadiums, concert halls, film studios, theater facilities, exhibition centers, research laboratories, breweries, wineries, food processing plants, slaughterhouses, fishing companies, veterinary clinics, textile factories, wood processing companies, metal processing companies, construction yards, road construction companies, waterworks, Wastewater treatment plants, waste disposal companies, sewage treatment plants, composting plants, cemeteries, riding stables, polo sports facilities, tennis courts, ice rinks, climbing halls, mini golf courses, paintball fields, dog training areas, vineyards, orchards, vegetable growing areas, hydroponic farms, mushroom growing facilities, roof gardens, greenhouses, marketplaces, farmers' markets, fairgrounds, circus grounds, building material warehouses, transport depots, logistics centers, airport halls, railway depots, gardening and landscaping companies, BMX parks. Whether you are a professional craftsman, a dedicated gardener or a ship's captain - an ALBA hose trolley is your reliable partner.

Yes, all of our hose reels are made of robust steel and are designed for both professional use and demanding private applications. They are characterized by their high stability, durability and corrosion resistance, which makes them ideal for intensive use under demanding conditions.

The hose reels are made entirely of steel and are galvanized or hot-dip galvanized to ensure high corrosion protection.

Our hose reels are designed for a maximum working pressure of up to 25 bar and a flow temperature of up to 160°C.

The hose trolleys are available as a kit, pre-assembled in a box or fully assembled. The assembly of the pre-assembled models is simple and for many models only requires plugging in and tightening with four screws.

At the hose trolley: At the hose holder:

Detailed installation instructions can be found in the assembly instructions included with each product. You can also find the instructions on our website under the "Downloads" section.

Our devices are basically maintenance-free. However, to maximize their lifespan, we recommend regular cleaning of moving parts and tightening of screws. Avoid contact with chlorine fumes and saline environments. These simple steps will help ensure the functionality and durability of your equipment.

If necessary, rinse the hose cart and dry it with a soft cloth. Use only mild detergents and no harsh cleaners or abrasive sponges.

Our hose trolleys are robust and designed for outdoor use. To prevent damage in the event of frost, the entire water pipe must be drained. We recommend storing the hose trolley in a frost-proof room. Alternatively, you can protect the hose trolley with a weatherproof cover. These measures help to extend the service life of the hose reel.

You can find the article number on the model plate, usually on the spoke of the hose trolley.